ABSTRACT
This study applied the intergroup emotion theory framework to explore the internal driving framework of hotel employees' information anxiety and the internal correlation mechanism of intergroup emotions and coping actions under normal epidemic prevention conditions. In this study, a mixed research method was used. Based on 105 videos and 15 in-depth interview records, the internal driving framework of hotel employees' information anxiety identified in the qualitative research context and the internal correlation mechanism of hotel employees’ information anxiety, analysed within the framework of intergroup sentiment analysis, was examined based on 213 valid questionnaires. The results verified the internal relationship between information anxiety of hotel employees and behaviour tendency and intergroup relationship, and also confirmed information anxiety of employees as a mediating variable on intergroup relationship and cognitive evaluation. © 2021 The Authors